UGG! I'm really mad!

We are an UGG loving family. A couple days ago, I got an email offering a promotion for this adorable ornament:

Is this not the cutest? The promotion is that you get this ornament free if you spend $200 during this coming week. Wouldn't you know it, I've made my UGG Christmas purchases over the past two weeks. And let's just say I've spent more than double the required $200 (actually, more than that, but the "hubs" reads my blog!). 

Welllll, I decided to contact UGGs and request the ornament. I listed my purchases with the order numbers. I got a quick response. "So sorry, there's nothing we can do. This is a promotion generated by the "system". What? Does that mean the system runs the company and a PERSON cannot override it? I sent another response back:

I think that’s pretty lousy that you have a customer who has spent nearly $***(again, the "hubs") and you will not “bend the rules” for a free ornament. I guess I need to go to the trouble now of returning everything and purchasing it again to get it? What a pain for me and for you. I would have thought your customer service would have been better than that. Okay, hang in there with me here. This was the final response I got from UGG: We have no way to alter the promotion and how it is generated in our system. I apologize for any inconvenience this may have caused and I would like to offer you a 20% discount for one item on your next purchase. I hope that this has been helpful and as always Thank you for being an UGG customer. Are you kidding me? A 20% discount on a pair of UGGS would cost them way more than the friggin' ornament! Plus, I've already made my purchases. I don't need another pair. I'm mad. This seems beyond ridiculous to me. It seems to me that someone could just walk to the box of ornaments and pull one out and send it to me. Oh wait, I guess that would be too much extra work! So, from this day forward, I am boycotting UGG. I've made my last purchase. And, no, I didn't box everything back up and send it back. Too much of a hassle. I never really intended to follow through with that threat. Surely I thought the craziness of that idea would be enough for someone to say, "Hey let's give this really good customer the ornament." But, no. So, UGG, you are dead to me! They've lost a good customer---all over a free ornament.