tag:blogger.com,1999:blog-7724910200568894529.post5299831672714122399..comments2024-03-25T12:01:03.554-05:00Comments on Living Happily Ever After...one year at a time: UGG! I'm really mad!Barbara Eadshttp://www.blogger.com/profile/05428834142056450340noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7724910200568894529.post-65192905994352125262016-11-15T17:21:13.139-06:002016-11-15T17:21:13.139-06:00I would so return the current purchases, reorder i...I would so return the current purchases, reorder in $200 increments (even if it means placing three orders), use the 20% discount on one of the orders, and get two or three of those cute little ornaments. I'd do it just to show them that I could game their system!Cherihttps://www.blogger.com/profile/15398170245040387614noreply@blogger.comtag:blogger.com,1999:blog-7724910200568894529.post-11641931526545007302016-11-13T19:41:00.548-06:002016-11-13T19:41:00.548-06:00this is silly...they lost a good customer for a li...this is silly...they lost a good customer for a little ornament.<br />This may be one of the reasons I don't online shop.Tracyhttps://www.blogger.com/profile/15877151722590125770noreply@blogger.comtag:blogger.com,1999:blog-7724910200568894529.post-30376354838003162882016-11-13T13:26:18.172-06:002016-11-13T13:26:18.172-06:00Ugh! Ugh! Sianhttps://www.blogger.com/profile/01764280029794453933noreply@blogger.comtag:blogger.com,1999:blog-7724910200568894529.post-22844033215671290282016-11-13T07:44:19.021-06:002016-11-13T07:44:19.021-06:00Oh yeah, I hate that customer service representati...Oh yeah, I hate that customer service representatives are not screened before hiring for the ability to be able to think, preferably in a logical way! Surely, if an ornament was left out of an order than had been generated by the system, they would have to figure out a way to mail the ornament as a correction. <br /><br />Just this week I had to deal with a website I really like but some of their practices drive me crazy. I placed an order online Saturday and never received an email receipt. So on Monday I wanted to check that it went through, and possibly make a change. I called and they had received the order but I didn't check "the little box" that said I wanted a receipt - because many of their customers prefer not to get one (presumably due to "hubs"). So I asked them if they could take an item off because I had miscounted. She removed my $9 item and charged me $12 for shipping, because that change dropped my total below their standard $99 free shipping offer. She did not say that was what she was going to do, no she just did it, charging my card! However, she failed to acknowledge that they had a $59 free shipping offer over the weekend also - and they should honor it. I reminded her about that, and immediately asked for a supervisor. She put me on hold "to speak with a supervisor" then came back and issued a credit to my card for the shipping charge. She also promised a receipt would be generated when the item was shipped. I have since received the order, but still no receipt. I guess the "system" was at fault for that too. <br /><br />I hate to think that the season is just beginning! <br /><br />Susannehttps://www.blogger.com/profile/01769556455551856486noreply@blogger.comtag:blogger.com,1999:blog-7724910200568894529.post-51309990187356398122016-11-13T07:17:49.615-06:002016-11-13T07:17:49.615-06:00Oh dear, that sounds like a lot of aggro :( ...Oh dear, that sounds like a lot of aggro :( ...alexahttps://www.blogger.com/profile/03789464804911391774noreply@blogger.com